Terms & Conditions

Shipping

Items ordered will be delivered as soon as possible in accordance with the requested delivery service. All delivery charges are subject to change without prior notice. Goods will normally be dispatched within 24 hours. Every effort is made to ensure that delivery is made within the estimated time scales and a maximum of 14 days for international orders. All goods are subject to availability. In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In instances where payment has already been made an alternative or refund in full for the item(s) concerned will be given. In the event of any goods delivered by us being damaged in transit, deficient of items or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company‘s appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.

Returns and Exchanges

We want you to be entirely satisfied with every purchase made from CackleTV and strive to offer you excellent quality, value and service at all times. If you wish to return an item for exchange or you have decided not to keep it, please contact us by email or post. You can send the product back to us together with the products original packaging and labelling within 14 days. We will exchange or refund the cost of the item(s) where appropriate, but we will not refund the shipping cost, and you return the items at your own expense. If you wish to return any item due to it being faulty, please give details of the fault and send it back to us together with the item with its original packaging, where possible, within 14 days. We will exchange the item or refund the full cost including any delivery charges incurred where appropriate. If you are in any doubt, please contact us. If you purchased your product from the North America/ Japan store then please email orders@cackletv.com If you purchased your good from the UK/ Europe/ Australasia store then please email sales@cackletv.com. We are here to help you.